If I see an error message in Canvas, what should I do?

Most errors in Canvas are temporary, and can be resolved by simply trying the same action again.  Also, many common errors are more related to the user’s web browser than to Canvas.  

Can you replicate the error?  If so, try using another browser (Internet Explorer, Firefox, Chrome, etc.) and see if the problem persists.  Faculty should contact TMI staff for assistance.

If you believe something is simply not working correctly (e.g. You consistently get an error message), you may contact the Canvas Support Hotline found in the Help icon in the sidebar menu available from anywhere in Canvas.

Help_menu-icon

Posted in: Errors and Troubleshooting

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